Stakeholder dialogue and materiality
B2Holding’s approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, as well as key topics and concerns that have been raised in 2020 and how B2Holding responded, are described in the table below.
|Stakeholder group||Type of contact and frequency||Key topics and concerns raised||B2Holding’s response|
|Customers (debtors)||• Daily contact through website, email, phone, letters, SMS|
• Debtor survey
• Customer service
|Covid-19 pandemic financial implications for their payment agreements.||Implemented protocols to help those most affected by Covid 19.|
|• Industrial forums|
• Regular meetings
• Valuation processes
|• Covid-19 implications for defaults|
• Regulatory changes and implications for their assets under management
• Post-sale reputational risks
|• Implemented protocols adapting collection strategies to Covid-19
• Increased interactions and follow up
• Reviewed values and operations culture to address partners’ and vendors’ expectations
|• Quarterly reporting|
• Press releases, investor presentations, road shows
• Annual General Meeting
• Capital Markets Day
|• Share price|
• Company performance and competitiveness
• Capital structure
• Market development
• Regulatory environment
• External credit ratings
• ESG ratings
|Provided trading updates to the investor community with focus on Covid-19 related measures during the first wave of the pandemic. All quarterly presentations and investor presentations were carried out digitally. ESG was covered specifically, especially social responsibility towards employees and customers.|
|Employees||• Internal communication platform (Workplace)|
• HR onboarding programmes
• Daily digital or face-to-face interactions
• Digital training and feedback sessions
|• Workplace environment and wellbeing|
• Development opportunities
• Covid-19 management, digital working practises
|• Consciousness of the need to develop a wellness corporate plan
• Increased internal communication in Workplace platform
• Covid-19 protocol & follow up over business impact, country status, company status, % work-from-home, infected, office & government measures
• Improved and increased tools to enable all employees to work-from-home
Defining material topics
To identify the sustainability topics that are material to B2Holding, the Company conducted a materiality analysis in 2017, based on requirements set out by the Global Reporting Initiative (GRI). The analysis was updated in 2020 with the help of an external consultant.
Interviews with external and internal stakeholders were conducted in order to map their views on various sustainability-related topics. The list of topics considered is based on GRI recommendations as well as a benchmark of peers, press releases analyses, requirements from ESG indexes and ratings and analyses of other internal documentation.
The materiality matrix below includes the topics considered “material”, in terms of their importance to the external stakeholders and B2Holding when it comes to the Group’s economic, environmental, and social impact. The topics in the upper-right corner of the materiality matrix thus represent the topics that are considered most material to the Group. In 2021 the Group will update the matrix to be fully compliant with the GRI recommendations.
While most of the sustainability topics in the matrix are likely to be lasting material topics for B2Holding, each year new topics gain influence and other topics become less relevant.
“Fair treatment and satisfaction of customers” continue to be the most critical topic. In 2020, the topic “Credibility and transparency” has increased in relevance and new aspects have entered the matrix (Resilience and risk management, Adaptation to ESG standards, Common culture and team pride).
Lately, topics concerning B2Holding’s environmental management such as the climate footprint and climate-related risks and opportunities have taken place on the Group’s agenda. While these topics are not reflected in themselves in this matrix, information about these topics are included under the topic “Safe and sustainable work environment”.